Detalles del puesto

Online Fraud Manager

Distrito Federal   •   MXN70,000 - MXN90,000   •  Permanente

Bullet points

  • Design processes, policies and procedures
  • Investigate fraud/suspicious transactions and potentially fraudulent transactio

Detalles del cliente

International lending company.

Descripción de la vacante

The main responsibilities are to:

  • Design processes, policies and procedures to ensure that the organization is protected from the threat of fraud, terrorist financing and money laundering
  • Develop methods, processes and partnerships to allow appropriate fraud investigations and analysis takes place within the Mexican Digital business, focusing on balancing appropriate resource and cost with managing the risk
  • Investigate fraud/suspicious transactions and potentially fraudulent transactions by customers online and take appropriate actions based on procedures, processes, tools and high-judgment decisions
  • Provide leadership and support to the operational team, including fraud investigations and manage them to achieve and constantly improve service levels based on forecast and capacity.
  • Work as part of and lead the team to achieve targets, improve efficiency of processes, minimize the impact of losses, bad debt
  • Identify trends in team performance and recommend, implement relevant changes to constantly raise the Performance levels in the team
  • Fulfill Suspicious Activity Reporting (SAR) requirements
  • Share ideas with the operational Management team that positively influences the vision for the Fraud Risk, Financial Risk Management group from internal, retail industry, fraud, transaction trends
  • Participate in projects that involve one (or more) teams within the Organization and that address issues outside the normal areas of responsibility or expertise required by their process.
  • Ensure that fraud investigation and analysis can be covered 24/7 in the most pragmatic and effective method
  • Act as lead investigator when required
  • On-going monitoring, review and analysis of effectiveness of fraud detection systems and approaches in place and act flexibly to adapt and change as required

Perfil del candidato

Bachelors degree. Deep Experience as a Fraud Investigator, Transactional Risk Manager in an e-Commerce environment, Team management, leadership experience, including mentoring, coaching of investigators. A successful track record of managing teams to meet and succeed targets in Fraud identification, Fraud Investigation and a reduction in losses from Fraud. Experience, knowledge in Fraud Risk Management, Financial Risk Management, Counter Fraud, Anti-Fraud online procedures, Fraud Investigation, Claims Investigations, Claim processes, Risk management, Transaction Risk, AML and CTF. Operational, project management experience. Experience gained within a digital financial services environment (desirable)

Oferta de empleo

  • Car
  • Bonus

Aplicar para esta vacante

Si cumples con el perfil y experiencia profesionales requeridas puedes postularte haciendo click en el botón de Aplicar o a través de tu perfil de LinkedIn. El número de referencia para esta vacante es 29808. Tu CV será analizado por ROBERTO RUIZ.
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