Bilingual Aftermarket Engineer - Automotive parts industry

Toluca Permanente MXN32,000 - MXN38,000 por mes (MXN384,000 - MXN456,000 per year)
  • +5 años de experiencia en refacciones auotmotrices - Technical customer service
  • +3 años experiencia en Technical customer service - vehiculos pesados y ligeros

Sobre nuestro cliente

We are a leader in the design and manufacture of highly efficient propulsion and energy-management solutions that power vehicles and machines in all mobility markets across the globe. The company is shaping sustainable progress through its conventional and clean-energy solutions that support nearly every vehicle manufacturer with drive and motion systems; electrodynamic technologies, including software and controls; and thermal, sealing, and digital solutions.

Based in Maumee, Ohio, USA, the company reported sales of $10.2 billion in 2022 with 42,000 people in 31 countries across six continents.

Descripción

PRIMARY DUTIES AND RESPONSIBILITIES

  1. Customer Support:
    - Respond promptly to customer inquiries and provide technical assistance via phone, email, or in person.
    - Effectively communicate complex technical information to both technical and non-technical customers.

    2. Problem Resolution:
    - Diagnose and troubleshoot technical issues, collaborating with cross-functional teams to ensure timely and effective problem resolution.
    - Document and track customer issues, ensuring comprehensive and accurate records.

    3. Product Knowledge:
    - Stay up-to-date with the latest features and updates of our automotive products.
    - Provide training to customers on product usage and maintenance.

    4. Quality Assurance:
    - Collaborate with the quality assurance team to identify and address recurring product issues.
    - Conduct root cause analysis to prevent future problems and improve overall product quality.

    5. Technical Documentation:
    - Contribute to the creation and maintenance of technical documentation, including manuals, guides, and FAQs.

    6. Customer Feedback:
    - Gather and analyze customer feedback to identify areas for improvement and potential product enhancements.
    - Work with the product development team to communicate customer needs and insights.

    7. Collaboration:
    - Collaborate with internal teams, including sales, engineering, and production, to provide seamless customer support. Participate in cross-functional projects to enhance overall customer experience.



Perfil buscado

EDUCATION AND QUALIFICATIONS



Bachelor's degree in a relevant technical (Mechanical or Automotive Engineer) field or equivalent work experience.

  • Minimum 5 years customer service experience in a manufacturing/distribution environment
  • Experience with business ERP systems (SAP a plus) and Microsoft Office Suite

SKILLS AND COMPETENCIESProven experience in technical support or a related customer-facing role within the automotive industry.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal abilities.
- Familiarity with automotive systems and components.
- Proficiency in using CRM software and other relevant tools.

Qué Ofrecemos

Prestaciones superiores de ley + bonos

Contacto
Francisco Toledo
Ingresar referencia para vacante
JN-042024-6408280

Descripción de la vacante

Sector
Ingeniería y manufactura
Sub Sector
Mecánica
Industria
Industrial / Manufacturing
Localización
Toluca
Tipo de contrato
Permanente
Nombre del consultor
Francisco Toledo
Referencia de la vacante
JN-042024-6408280
 

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