Client Success Specialist L2

Estado de México Permanente MXN40,000 - MXN48,500 por mes (MXN480,000 - MXN582,000 per year) Trabajo Remoto
  • Chatbots, Linux, SQL
  • Conversational Commerce

Sobre nuestro cliente

As the world's leader in conversational engagement technology, the mission is to make conversations between brands and their consumers fulfilling and delightful! Our advanced AI Platform provides secure and scalable conversations around the world and is handling more than 10 billion conversations every month, transmitted in 200+ countries.

Composed of the company's product portfolio - Conversational Marketing, Conversational Commerce, and Conversational Support, we offer companies an innovative way to create moments of magic across the customer life cycle.

Some of our key clients include Unilever, Citibank, Netflix, Tata, Danone, and many mid-sized companies across the globe. Founded in 2004 by serial entrepreneur, is headquartered in Bombay, India with offices across the USA, Europe, Latin America, APAC, and the Middle East. Valued at $1.4 bn, the company has marquee investors such as Tiger Global, Fidelity Management and Research Co. LLC, and others on its cap table.

Descripción

  • Being the first point of contact for customers with queries, complaints and requests.
  • Interact with customers on a daily basis, responding to their questions and guiding them to the appropriate service.
  • Ensuring timely and professional responses to customers/clients.
  • Taking ownership of tickets received and ensure closure till the customer is satisfied.
  • Driving towards key metrics such as CSAT/NPS, FRT SLA, ART SLA.
  • Update customer information in the customer service database during and after each call and resolve emails respectively.
  • Responsible for maintaining a high level of professionalism with clients and working to establish a
    positive rapport with every customer.

Perfil buscado

  • Full professional proficiency in Spanish and English
  • Linux, SQL, Jira
  • Graduation / B.Tech - IT (Preferably)
  • 3+ years experience in a customer service role
  • Ability to work well in a team environment and start-up dynamism.
  • Display customer empathy solution-driven approach
  • Excellent verbal and written communication skills
  • Proficiency with Microsoft Office Suite and Google Docs (knowledge of existing Support platforms like Salesforce, Freshdesk is a bonus!)
  • Ability to remain professional and courteous with customers at all times

Qué Ofrecemos

Base salary + Q bonus + Stock options.

Contacto
Roberto Lobato
Ingresar referencia para vacante
JN-052024-6420105

Descripción de la vacante

Sector
Ventas
Sub Sector
IT y Telecomunicaciones
Industria
Technology & Telecoms
Localización
Estado de México
Tipo de contrato
Permanente
Nombre del consultor
Roberto Lobato
Referencia de la vacante
JN-052024-6420105
Modalidad de empleo
Trabajo Remoto
 

En Michael Page creemos en la diversidad e inclusión. Defendemos la igualdad de oportunidades sin discriminar por género, raza, edad, religión ni orientación sexual o por cualquier otro aspecto que pudiera ser considerado excluyente.