Cloud Reliability Analyst

Monterrey Permanente MXN4,167 - MXN5,000
  • 3 years of experience with Microsoft RDS
  • Azure knowledge

Sobre nuestro cliente

Global business software company that provides ERP, CRM, SCM, HCM software


What You'll Do:
* Investigate and analyze reported user's queries/issues/problems from external customers through to a satisfactory conclusion within the SLA's that are specific to the customer.
* Ensure that the recommendations/ solutions are in accordance to the Standard Operating Procedures and customer's system design.
* Update users/customers during the troubleshooting and lifecycle of the issue, ensuring the customer is always up-to-date.
* Test solutions, scripts and fixes (within parameters provided by the customer management), and co-ordinating issues with other departments.
* Produce necessary documentation of cloud service and users.
* Coordinate with the customers on solutions to be completed at the customer's site.
* Prepare and provide execution instructions for the relevant users and customers.
* Consult with experts outside of department where issues that cannot be solved.

Perfil buscado (Hombre / Mujer)

What You Need to Succeed:
Good knowledge of computer technology (see technology skills list.
Fluent spoken and written English language
Enthusiasm and willingness to learn and develop
Consulting and/or support experience
Weekend availability

Additional Skills That Could Set You Apart:
* Microsoft Windows Server
* Microsoft Active Directory
* Microsoft RDS
* Microsoft IIS

* Microsoft SQL
* Microsoft SQL SSRS, SSIS
* Transport Layer Security [TLS]
* Server-Side Printing
* File Transfer Protocol [FTP]
* VMWare

Qué Ofrecemos

  • All law benefits (IMSS, AFORE, Infonavit)
  • 100% payroll
  • Direct hire with the company, permanent contract
  • Major medical insurance for employee and dependent spouse and children
  • Minor medical insurance for employee, dependent spouse and children at a minor cost
  • $2,500/mo groceries vouchers
  • $16,000 annual education bonus
  • 30-day Aguinaldo
  • 9 Days vacation first year (increases as is by law)
  • 65% vacation bonus
  • Able to take vacation days before first anniversary
Fátima Elizondo
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Descripción de la vacante

Tecnologías de la información
Sub Sector
Technology & Telecoms
Tipo de contrato
Nombre del consultor
Fátima Elizondo
Referencia de la vacante

En Michael Page creemos en la diversidad e inclusión. Defendemos la igualdad de oportunidades sin discriminar por género, raza, edad, religión ni orientación sexual o por cualquier otro aspecto que pudiera ser considerado excluyente.