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Ejecutivo servicio al cliente

Ramos Arizpe Permanente MXN25,000 - MXN32,000 por mes (MXN300,000 - MXN384,000 per year) View Job Description
Proactively resolve issues to ensure customer satisfaction and operational efficiency.Communicate clearly and effectively with customers to understand and address their needs and concerns.Coordinate with internal teams to ensure accurate and timely deliveries for customers.Diligently follow up on customer orders and requests to keep them informed and satisfied.
  • Provides customer support, answering inquiries and resolving issues.
  • Handles complaints and requests, ensuring satisfaction through timely follow-ups

Sobre nuestro cliente

International company, looking for a Customer Care responsible to provide exceptional service to the clients, ensuring their satisfaction and loyalty.

Descripción

  • Respond promptly to customer inquiries via phone, email, and chat.
  • Provide accurate information, troubleshoot issues, and ensure customer satisfaction.
  • Collaborate with other departments to resolve complex issues.
  • Document interactions and update records.
  • Identify trends and provide feedback for improvement.
  • Follow up with customers and adhere to company policies with empathy and patience.

Perfil buscado

  • Advanced English.
  • +3 years experience in customer service.
  • Attention to detail.
  • Excellent organizational skills.
  • Ability to thrive in a fast-paced environment.
  • Proficiency in data entry and computer skills.
  • SAP, Oracle, Power BI or knowledge in similar systems.
  • Effective communication skills, both written and verbal.



Qué Ofrecemos

Competitive pay

Above Law benefits

Career path

Contacto
Marcela Gomez
Ingresar referencia para vacante
JN-122024-6609602

Descripción de la vacante

Sector
Cadena de suministro y compras
Sub Sector
Servicio al Cliente
Industria
Industrial / Manufacturing
Localización
Ramos Arizpe
Tipo de contrato
Permanente
Nombre del consultor
Marcela Gomez
Referencia de la vacante
JN-122024-6609602
 

En Michael Page creemos en la diversidad e inclusión. Defendemos la igualdad de oportunidades sin discriminar por género, raza, edad, religión ni orientación sexual o por cualquier otro aspecto que pudiera ser considerado excluyente.