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Internal Account Manager - Customer Service

Ciudad de México Permanente MXN35,000 - MXN450,000 por mes (MXN420,000 - MXN5,400,000 per year) Trabajo Remoto Descripción de Vacante
This role focuses on managing day-to-day internal account operations, customer support tickets, and onboarding activities for a SaaS platform. The position is hands-on, detail-oriented, and critical to delivering a consistent customer experience.
  • Operational, customer-facing role
  • High impact position supporting customer satisfaction and internal efficiency

Sobre nuestro cliente

Our client is an organization operating in the SaaS and software sector, currently scaling a cloud-based platform used by enterprise and government clients. The company is in a growth stage and expanding its commercial operations to support increasing customer demand.

Descripción

  • Manage and respond to inbound customer support tickets through a ticketing system
  • Handle billing inquiries, subscriptions, and operational customer requests
  • Support onboarding activities and guide trial users through initial platform setup
  • Coordinate demo requests and follow up with prospects and active users
  • Maintain accurate records and tracking in the CRM system
  • Provide consistent follow-up and ownership of open items until resolution
  • Escalate technical issues internally with clear documentation and context

Perfil buscado

  • 2+ years of experience in customer support or internal account management
  • Proven experience working with ticketing systems and CRM tools
  • Strong organizational skills and ability to manage high-volume workflows
  • Excellent written and verbal communication skills
  • Near-native or fluent English (C1-C2 level required)
  • Comfort working in a structured, operational, and execution-focused role

Qué Ofrecemos

  • Full-time, remote position (Mexico preferred)
  • Competitive salary range of MXN 35,000 - 45,000 gross per month, depending on experience
  • Exposure to a growing SaaS business with enterprise-level clients
  • Opportunity for professional development and future growth into more senior roles
  • Collaborative, international working environment



Contacto
Alessandra Tineo
Ingresar referencia para vacante
JN-042026-7000412

Descripción de la vacante

Sector
Cadena de suministro y compras
Sub Sector
Servicio al Cliente
Industria
Technology & Telecoms
Localización
Ciudad de México
Tipo de contrato
Permanente
Nombre del consultor
Alessandra Tineo
Referencia de la vacante
JN-042026-7000412
Modalidad de empleo
Trabajo Remoto
 

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