Payroll, People Service and Solutions Manager

Ciudad Juárez Permanente MXN85,000 - MXN100,000 por mes (MXN1,020,000 - MXN1,200,000 per year)
  • Lead and support the transformation process of the services area
  • Payroll administration

Sobre nuestro cliente

Swedish multinational corporation that manufactures household appliances


Main responsibilities are:


  • Supports the implementation/refining of People Services and Solutions organization in Mexico.
  • Tasks include mapping, scope analysis, desktop procedures, roles transition, and recruitment for new positions.
  • Crucial role in configuring new systems and tools like Workday and HR Service Now.
  • Ensures PS&S organization is fully equipped and ready for the new environment.
  • Responsible for stabilizing the new organizational set-up and Workday usage in Mexico.


  • Accountable for excellent customer-oriented services and adherence to Service Level Agreements (SLA).
  • Also adopts a partnering approach to business needs.
  • Continuous performance management and implementation of corrective actions.
  • Ensures policies, guidelines, and processes support service delivery objectives.
  • Drives process excellence through internal and external analysis.


  • Establishes and maintains key client relationships at the country level.
  • Coordinates service performance reviews with internal clients.
  • Responsible for customer satisfaction measurement processes.


  • Effective communication at all organizational levels.
  • Builds and develops a high-performing PS&S Team.
  • Drives individuals through significant change processes.
  • Ensures compliance with facility, time attendance, and legal requirements.
  • Contributes to PS&S forecasts, plans, and budgets.


  • Ensures Team CI targets and objectives are met.
  • Promotes continuous improvement and focuses on quality and compliance.
  • Identifies and supports the implementation of improvement opportunities.


  • Ensures consistent documentation, storage, and updating of all processes and procedures.
  • Integrates a knowledge management mentality into PS&S.

Perfil buscado

Candidate's profile:

  • Min 2 years' leadership expertise on autonomous positions requiring service delivery in area of People Data, Time and attendance and in-house Payroll in multinational company (production environment will be a plus)
  • University/Business School or equivalent
  • Very good understanding of entire Employee Lifecycle processes for white and blue collars environment
  • Experience in execution of payroll processes (in-house and/or outsourced payroll model)
  • Knowledge of labor law, social security, and social law for Mexico
  • Expertise in application of various HR tools (Case Management, HR Portals, Chatbot, Knowledge Management tools, Digital signature tools, E-archiving tools)
  • Knowledge of Workday or equivalent tools
  • Knowledge of Payroll System (TRESS) will be a plus.
  • Fluent English

Qué Ofrecemos

  • Christmas bonus
  • Savings fund: 8% first year, increasing to 10% thereafter
  • Food vouchers
  • Weekly attendance bonus
  • Life insurance
  • Major medical expense insurance
  • 5 personal days per year
  • Annual bonus of 10-20%
Marisela Duron
Ingresar referencia para vacante

Descripción de la vacante

Recursos humanos
Sub Sector
Gerente de RH
Industrial / Manufacturing
Ciudad Juárez
Tipo de contrato
Nombre del consultor
Marisela Duron
Referencia de la vacante

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