Self Service Channels Specialist

San Pedro Garza García Permanente MXN45,000 - MXN60,000
  • Specialized in IVR and End User Web Page
  • Advanced English is a must

Sobre nuestro cliente

Global Financial Services Company

Descripción

The main responsibilities are to:



  • Work with Customer Service, Collections and Customer Experience Operations areas to identify Customer's needs and integrate them in improvements based on data, statistics and market trends.


  • Maximize Customer Experience proposing and implementing improvements in self-service channels (IVR and My Account).


  • Manage implementation as well as monitoring the results of the improvements of the self-service channels, including the change request proposals and testing phases.


  • Acquire experience and knowledge of processes and activities related to customer's requirements and their impact in Customer Experience.


  • Permanent monitoring of the self-service channels performance, identifying opportunities of changes and adjustments.


  • Proactively suggests changes in business processes that may impact positively the self-service channels.

Perfil buscado (Hombre / Mujer)

Bachelor's degree or equivalent in Business Administration, Finance, Accounting, Banking or Engineering is required. Fluent in Spanish and English. Experience working with automatic phone systems (IVR), user/customer web pages and/or mobile applications, preferentially in financial institutions.

Qué Ofrecemos

  • Competitive salary with superior benefits
Contacto
Francelis Andrade
Ingresar referencia para vacante
JN-052022-5611042

Descripción de la vacante

Sector
Banca y servicios financieros
Sub Sector
Análisis de Negocios / PMO
Industria
Financial Services
Localización
San Pedro Garza García
Tipo de contrato
Permanente
Nombre del consultor
Francelis Andrade
Referencia de la vacante
JN-052022-5611042
 

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