Guardar vacante Volver a la búsqueda Descripción Resumen Empleos SimilaresOpportunity in PueblaHead of call center operations reporting to CEO & ChairmanSobre nuestro clienteMultinational company with operations across the LATAM region with strong presence in Mexico ( Puebla)DescripciónProvides strategic leadership to align operations with business goals and client expectations.Fosters a customer-focused, high-performance way of working within a service-oriented environment.Oversees all key functions including HR, Quality, Training, WFM, and Facilities.Sets and monitors KPIs, driving continuous improvement and operational excellence.Implements process enhancements to improve efficiency and manage costs.Optimizes resource allocation across people, systems, and infrastructure.Coaches leadership teams to promote accountability, collaboration, and innovation.Manages client relationships and leads regular business performance reviews.Leverages data to inform decision-making and resolve operational challenges.Ensures compliance with regulatory, internal, and client-specific requirements.Oversees operational budgets to maximize ROI and support strategic goals.Identifies risks and implements proactive mitigation plans.Partners on hiring and onboarding strategy to maintain workforce readiness.Maintains consistent service delivery aligned with performance standards.Enforces internal policies and drives alignment across departments.Leads resolution of complex issues with a solution-focused mindset.Drives project outcomes through performance coaching and monitoring.Embodies organizational values and champions innovation and growth.Perfil buscado5+ years of senior leadership experience in operations, ideally within the BPO or contact center sector.Proven success managing complex, multifunctional teams and cross-departmental initiatives.Strong financial acumen and experience owning budgets and driving performance improvement.Excellent interpersonal, negotiation, and stakeholder management skills.In-depth knowledge of industry regulations, compliance, and operational frameworks.Advanced proficiency in data analysis and business intelligence tools.Bilingual in Spanish and English (required or preferred depending on client needs).Bachelor's degree in Business Administration, Operations Management, or a related field (Master's preferred).Qué OfrecemosReallocation support + Executive BenefitsContactoLuis AhumadaIngresar referencia para vacanteJN-052025-6736627Descripción de la vacanteSectorVentasSub SectorCanales de VentaIndustriaBusiness ServicesLocalizaciónPueblaTipo de contratoPermanenteNombre del consultorLuis AhumadaReferencia de la vacanteJN-052025-6736627
