Sr. Quality Engineer Warranty - Automotive

A Warranty management

• 1 Coordinating the processing of series damage and applicable replacement activities in collaboration with
• internal and external parties with the aim of limiting the existing damage and costs
• 2 Supporting in the specification of warranty cost demands and lump sum payments with external
• customers, in order to minimize financial losses as far as possible
• 3 Preparing the recognition rates or the resulting costs for warranty return with the customer on the basis
• of analyses from the manufacturing plants
• 4 Monitoring the development and change of HELLA recognition rates, comparison with existing
• agreements and renegotiation in the event of positive changes
• 5 Identifying, demonstrating, and initiating necessary reimbursements in the event of the unjustified
• charging of costs for warranty return by external customers, as well as the claiming and tracing of
• reimbursements
• 6 Clarifying warranty cases caused by the supplier; determining the costs and the cost share to be borne
• by the supplier
• 7 Supporting Purchasing in the implementation of demands regarding the costs for warranty return against
• the responsible supplier
• 8 Monitoring and forecasting of field rejects, detecting key faults and supporting the specialist departments
• in the redressing and avoidance of faults
• 9 Ensuring data collection in the warranty database and use of appropriate evaluation tools for data
• analysis, field monitoring, and forecasting
• 10 Supporting in the implementation of No Trouble Found projects if internal trigger criteria, or trigger
• criteria agreed with the client have been met
• 11 Checking whether a sufficient number of field rejects are returned by the customer for analysis, in order
• to obtain a reliable statement about occurring fault patterns and to be able to determine statistically
• reliable recognition rates
• 12 Requesting field rejects from the customer when this is required by the warranty process, or deciding to
• request these if this is necessary due to statistical requirements
• 13 Supporting the organization in issues and tasks relating to warranty management