Support Business Analyst

International Temporal Trabajo Remoto
  • Gran empresa Líder en colocación de Talento
  • Desarrollo a profesionales en IT

Sobre nuestro cliente

Pharmacist with great professional challenges


The Support Business Analyst is expected to perform at Advanced level in the following:
* Requests analysis and consulting - Internal or Unify team requests for consultancy.
* Incidents handling - Jira tickets creation, incidents details review - description, priority, impact, Unify functionalities, communication with third parties on clarifying the incident.
* Analysis of incidents - analysing end user journey, reviewing Knowledge Base Articles, consulting with SMEs on Unify ways of working, study architecture and configuration specifics.
* Consultancy - Ability to identify and recommend appropriate solutions that fulfil the underlying needs of the end users. Gain and maintain knowledge of the system functionalities and the specific clinical studies configuration and architecture.
* Communication - with third parties on clarifying incidents, internal teams on incidents analysis, resolution and progress updates with third parties and end users. Ability to communicate in a clear and structured way, and with a high level of cultural sensitivity
* Documentation - Proficient at documenting reported cases in a clear and structured way. Building resources for future handling of incidents. Documenting cases for further investigation by teams.
* Process improvement - Proactively taking actions to improve the team processes, partners collaboration and end users experience

Perfil buscado

  • Experience of working with development and/or configuration of COTS solutions, that are configured based on customer needs
  • Strong engagement, communication and stakeholder management skills, including excellent presentation and influencing skills
  • Experience in software maintenance/ help desk
  • Proven experience of working with complex integrated systems, using creative and strategic thinking to deliver exceptional results
  • Experience using Jira, Confluence or similar tools

Qué Ofrecemos

Base Salary plus benefits in excess of the law

Brenda Castillo
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Descripción de la vacante

Tecnologías de la información
Sub Sector
Explotación de datos
Technology & Telecoms
Tipo de contrato
Nombre del consultor
Brenda Castillo
Referencia de la vacante
Modalidad de empleo
Trabajo Remoto

En Michael Page creemos en la diversidad e inclusión. Defendemos la igualdad de oportunidades sin discriminar por género, raza, edad, religión ni orientación sexual o por cualquier otro aspecto que pudiera ser considerado excluyente.