Technical Support Manager

México Permanente MXN55,000 - MXN65,000
  • Ability to write and read SQL code
  • At least 3 years of experience managing tech support team

Sobre nuestro cliente

International Advertising Data Service company


The main responsibilities are:

  • Manage and develop the Technical Support Team end-to-end: from hiring and onboarding to tasks assignment, performance reviews holding and mentoring
  • Maintain and constantly improve the support processes: ticketing system, internal analytics, documentation, etc.
  • Help our current team with solving technically complex issues in the ETL field
  • Ensure our customers are happy and all the main KPIs are good
  • Learn our product and constantly follow its updates
  • Work with different departments such as Analytics, Engineering, Product, etc.

Perfil buscado (Hombre / Mujer)

Bachelor Degree in System Engineering, Industrial Engineering or related field. At least 3 years of experience managing a technical support area, wide understanding of technical area KPI efficiency, Analytical and data-oriented approach to problem solving, Customer-first attitude. Familiarity with modern web services and APIs (REST). Fluent English.

Qué Ofrecemos

Competitive Salary // Freelance.

  • 100% Remote Work opportunity
Marcela Meillon
Ingresar referencia para vacante

Descripción de la vacante

Tecnologías de la información
Sub Sector
Gerente de TI
Technology & Telecoms
Tipo de contrato
Nombre del consultor
Marcela Meillon
Referencia de la vacante

En Michael Page creemos en la diversidad e inclusión. Defendemos la igualdad de oportunidades sin discriminar por género, raza, edad, religión ni orientación sexual o por cualquier otro aspecto que pudiera ser considerado excluyente.