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Customer Support Manager - Aerospace Industry

International Permanente Descripción de Vacante
Manage and develop strategic B2B relationships across Latin America, acting as the main point of contact between key customers and the company. Drive customer support, contract management and business development initiatives, with a strong focus on long-term partnerships and government and institutional accounts.
  • Grow your career in a global aerospace company with international exposure.
  • Build strategic relationships with key clients across Latin America.

Sobre nuestro cliente

International company within the aerospace and aviation industry, with operations in Mexico and a global presence. The company provides specialized customer support, maintenance and MRO services, working with strategic B2B, institutional and government customers.

Descripción

  • Manage and develop key customer accounts across Latin America, with particular exposure to government, institutional and military customers.
  • Act as the main point of contact between customers and the company, ensuring effective communication and coordination.
  • Build and maintain long-term B2B customer relationships.
  • Prepare commercial proposals and participate in contract negotiations and contract management.
  • Identify upselling and cross-selling opportunities within existing accounts.
  • Promote service solutions and long-term support programs.
  • Monitor contract performance and profitability.
  • Coordinate customer requirements with international and corporate teams.
  • Support the development of aftermarket, maintenance and MRO services.
  • Manage customer requirements and projects from end to end, coordinating with different internal stakeholders.
  • Visit customers and operational sites across the region as required.
  • Combine a strong Customer Support mindset with a Business Development approach to further develop existing accounts.

Perfil buscado

A successful Customer Support Manager should have:

  • Bachelor's degree completed.
  • Minimum 3 years of relevant professional experience, ideally within B2B services, Customer Support, Account Management or a related function.
  • Strong experience managing and developing B2B customer accounts.
  • Proven experience in contract negotiation and/or contract management.
  • Previous exposure to government, institutional or military accounts is highly valued.
  • Advanced English is essential.
  • High degree of autonomy, ownership and decision-making ability.
  • Availability to travel and visit customers.
  • Valid driver's license.
  • Experience in aerospace, aviation, defense, MRO, manufacturing or related industries is desirable.
  • Knowledge of MRO processes and long-term service contracts is an advantage.
  • Experience working within a multinational environment is desirable.
  • Portuguese and/or French would be considered a plus.

Qué Ofrecemos

  • Competitive base salary.
  • Variable compensation based on results.
  • Benefits above law.
  • Hybrid working model, based in Mexico City.



We look forward to receiving your application.

Contacto
Claudia Ordaz
Ingresar referencia para vacante
JN-092026-7108707

Descripción de la vacante

Sector
Ventas
Sub Sector
Gerente de Cuenta
Industria
Industrial / Manufacturing
Ubicación
International
Tipo de contrato
Permanente
Nombre del consultor
Claudia Ordaz
Referencia de la vacante
JN-092026-7108707
 

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