Technical Customer Service Manager

Jalisco Permanente Descripción de Vacante
We are seeking a Technical Customer Service Manager to lead customer quality, complaint resolution, and continuous improvement initiatives within a glass manufacturing environment. This role will work closely with production and quality leadership to ensure product compliance, customer satisfaction, and operational excellence across the organization.
  • Lead customer quality and complaint management activities.
  • Ensure quality excellence in glass bottle manufacturing operations.

Sobre nuestro cliente

International Company

Descripción

  • Lead the Quality function within a glass bottle manufacturing operation.
  • Manage customer complaints and coordinate corrective and preventive actions.
  • Drive root cause analysis and continuous improvement initiatives.
  • Collaborate closely with Production and Quality leaders to resolve quality concerns.
  • Monitor quality KPIs and customer satisfaction metrics.
  • Support and maintain Quality Management System requirements.
  • Ensure compliance with quality standards and industry regulations.
  • Participate actively in plant operations and quality improvement efforts.
  • Build strong relationships with key domestic and international customers.
  • Support audits, quality reviews, and process improvement projects.
  • Lead and develop a small quality team.

Perfil buscado

  • Bachelor's degree in Engineering or related field.
  • Proven experience as a Quality Manager within manufacturing environments.
  • Strong knowledge of glass bottle manufacturing processes.
  • Experience managing customer complaints and quality-related escalations.
  • Customer-focused mindset with strong communication skills.
  • Knowledge of Root Cause Analysis, CAPA, and Continuous Improvement methodologies.
  • Familiarity with ISO Quality Systems.
  • Advanced English communication skills.
  • Valid passport and willingness to travel internationally.
  • Proven leadership experience.
  • Stable career history with well-justified career moves.

Qué Ofrecemos

Attractive compensation package

Contacto
Montserrat Martinez
Ingresar referencia para vacante
JN-102026-7124074

Descripción de la vacante

Sector
Ingeniería y manufactura
Sub Sector
Calidad
Industria
Industrial / Manufacturing
Ubicación
Jalisco
Tipo de contrato
Permanente
Nombre del consultor
Montserrat Martinez
Referencia de la vacante
JN-102026-7124074
 

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