Guardar vacante Volver a la búsqueda Descripción Resumen Empleos SimilaresWork in a global environment where your technical expertise make a real impact.Drive operational excellence, incident management, and improvement.Sobre nuestro clienteOur client is a leading international organization that values collaboration, customer service, and continuous improvement. Employees have the opportunity to work on impactful projects, engage with global stakeholders, and contribute to initiatives that support the organization's ongoing transformation and growth.DescripciónServe as the primary point of contact for application-related incidents, service requests, and user support activities.Perform first-level technical analysis and coordinate issue resolution with internal and cross-functional teams.Monitor, track, and communicate incident status to ensure timely resolution and a high level of customer satisfaction.Collaborate with business users and technical stakeholders to support operational and business needs.Coordinate application deployments, enhancements, and system-related initiatives.Facilitate communication across support, business, and technical teams to ensure effective issue management.Drive process standardization, simplification, and continuous improvement initiatives.Maintain accurate documentation of incidents, processes, and support activities.Support operational excellence through adherence to established service management practices.Build strong relationships with stakeholders in a global, matrixed environment.Perfil buscadoA successful Site Technology Service Lead should have:Experience supporting business applications in an application support, service delivery, or IT operations environment.Strong customer service mindset with a commitment to delivering high-quality support.Ability to perform initial troubleshooting, issue analysis, and incident coordination.Experience working with cross-functional teams and managing stakeholder communications.Strong organizational skills with the ability to manage multiple priorities simultaneously.Experience supporting projects, system deployments, upgrades, or enhancement activities.Continuous improvement mindset with a focus on standardization, efficiency, and process optimization.Excellent verbal and written communication skills.Ability to work effectively within an international and matrixed organization.Strong problem-solving skills and a proactive approach to issue resolution.Qué OfrecemosPermanent positionCompetitive compensation and benefits packageContactoCarla ForteIngresar referencia para vacanteJN-112026-7143490Descripción de la vacanteSectorTecnologías de la informaciónSub SectorService DeliveryIndustriaTechnology & TelecomsUbicaciónMéxicoTipo de contratoPermanenteNombre del consultorCarla ForteReferencia de la vacanteJN-112026-7143490
